โ€• Advertisement โ€•

Tesla’s Global Sales Drop Masks a Hidden Victory in China

For the first time in over a decade, Tesla experienced a year-over-year decline in global vehicle deliveries. In 2024, Tesla delivered 1,789,226 electric vehicles...

A new sales king in town?

HomeCarsThe 3 phrases to absolutely avoid at your garage for optimal service

The 3 phrases to absolutely avoid at your garage for optimal service

The relationship between a motorist and his mechanic is crucial to ensure effective vehicle maintenance. However, certain remarks can unintentionally create tensions. Discover the three phrases to banish to maintain harmonious collaboration and obtain the best possible service.

The importance of respectful communication

Trust is the cornerstone of the relationship between a customer and their garage. Franรงois Dupont, an expert in customer relations in the automotive sector, emphasizes: โ€œClear and respectful communication is essential to guarantee quality service. Misunderstandings can quickly deteriorate mutual trust.โ€

However, some questions, although legitimate for the client, can be perceived as problematic by professionals. Let's look at the three sentences to avoid and how to rephrase them constructively.

โ€œWhen will my vehicle be ready?โ€

This question, although natural, can put the mechanic in a delicate position. Marie Lecomte, workshop manager in a large Parisian garage, explains: “Car repairs can hold surprises. Setting a specific deadline without having carried out a complete diagnosis is risky and can lead to disappointments.”

How to phrase your request differently:

  • โ€œCan you give me an estimate of the time needed for the initial diagnosis?โ€
  • โ€œHow often can I contact you for progress updates?โ€
  • These formulations demonstrate your understanding of the process while expressing your need to be informed.

    โ€œHow much will this cost me exactly?โ€

    The cost of repairs is obviously a major concern for any vehicle owner. However, demanding a fixed price before a thorough examination can be counterproductive.

    Pierre Martin, an expert in automotive workshop management, explains: “A precise quote often requires a partial disassembly of the vehicle. Insisting on a firm price from the outset can lead to inflated estimates as a precaution.”

    More constructive alternatives:

  • โ€œCan you give me a price range based on your experience?โ€
  • โ€œAt what amount would you like me to contact you again before continuing with the repairs?โ€
  • These approaches demonstrate your budgetary concern while leaving the flexibility necessary for an accurate diagnosis.

    โ€œI chose you because you are right next door.โ€

    Although proximity is a valid selection criterion, expressing it in this way can be perceived as demeaning to the professional.

    Sophie Dubois, a psychologist specializing in business relations, analyzes: “This remark can be interpreted as a lack of recognition of the mechanic's skills. It reduces his expertise to a simple question of location.”

    How to express your choice positively:

  • โ€œI appreciate the convenience of your location, and I have heard good things about the quality of your work.โ€
  • โ€œYour proximity allowed me to discover your workshop, and I am delighted to be able to call on your services.โ€
  • These formulations combine practicality with recognition of professional value.

    Cultivate a relationship of trust

    Beyond these specific phrases, the key is to build a relationship of mutual trust with your garage. Jean-Michel Roux, a mediator in the automotive sector, advises: โ€œTransparency and mutual respect are the keys to a fruitful collaboration. Donโ€™t hesitate to express your concerns, but always in a constructive manner.โ€

    Some additional tips for a harmonious relationship:

  • Prepare a detailed description of the problem before your visit
  • Stay open to technical explanations
  • Ask for clarification if something is unclear
  • Express your appreciation for a job well done
  • By adopting a positive and collaborative attitude, you maximize your chances of obtaining quality service and developing a lasting relationship with your mechanic. This approach not only benefits your vehicle but also your peace of mind in the long term.