Sony lost 1.9 million PS Plus subscribers in the past three months, according to its fiscal 2022 financial results. That means the number of service members fell to 45.4 million from 47.3 million in the previous quarter. This is the first full quarter that PS Plus has undergone a revamp and introduced two new tiers in PS Plus Extra and PS Plus Premium.
This is the third consecutive quarter Sony has reported a loss of PS Plus subscribers, with the service peaking at 48 million in the third quarter of fiscal 2021. As to why it lost more members this past quarter, Sony CFO Hiroki Totoki pointed to declining sales for the PS4 system alongside third-party titles, and that “more people [are] Sign off”
The firm expects more PS Plus members to come on board next quarter, however, citing the impact of Call of Duty: Modern Warfare 2 and God of War Ragnarok. Interestingly, despite the loss of subscribers, Sony’s network services actually posted a 10 percent increase in profit. This may suggest that despite the low number of subscribers, enough customers have upgraded to a higher level to compensate for the loss of dropouts.
Engagement on PS4 in particular has been cited as the reason for the decline in members, while PS5 users are subscribing to the service at a much higher rate. “We are working even harder to accelerate PS5 hardware penetration to regain this user engagement going forward.” In the second quarter of fiscal 2022, Sony also recorded a loss of one million monthly active users.
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