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America: Air India ordered to reimburse passengers $ 121.5 million, a fine of $ 1.4 million

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Most of these cases occur during the Corona epidemic.
Air India is among six airlines that have accepted the refund.
The cases in which Air India was asked to reimburse predated the Tata takeover.

Washington. The United States ordered Air India, owned by the Tata group, to reimburse passengers $121.5 million and pay a fine of $1.4 million. Officials said the order was given because of an undue delay in reimbursing passengers due to a flight cancellation or change. Most of these cases occur during the Corona epidemic. The US Department of Transportation said on Monday that Air India was among six airlines that agreed to pay a total of more than $600 million in refunds.

US officials have said Air India’s refund-on-demand policy is contrary to Department of Transport policy. This legally obliges airlines to refund tickets in the event of cancellation or change of flight. However, the cases in which Air India was asked to pay the refund and agreed to pay the penalty predated the takeover of Air India by Tata. Air India took more than 100 days to resolve more than half of the 1,900 refund complaints lodged with the transport department for flights canceled or substantially changed by Air India, according to an official investigation.

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However, Air India was able to inform the agency of the time required to process refunds for passengers who filed complaints directly with Air India and requested refunds. Despite the refund policy stated by Air India, in practice, Air India failed to refund on time. The US Department of Transportation said this resulted in significant losses for passengers due to long delays in receiving their refunds. Besides Air India, the other airlines that have been fined are Frontier, TAP Portugal, Aero Mexico, EI AI and Avianca.

Tags: air india, Air France flights, America, Tata

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